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 Root server broken somehow

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alBert2000
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PostSubject: Root server broken somehow   2016-09-11, 09:57

The root server seems to be broken somehow.
Not sure what the problem is.
I cannot reach the root server anymore normally.
With some kind of recovery console from the server provider I can reach it.
But I no no idea what the problem is at the moment.
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alBert2000
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PostSubject: Re: Root server broken somehow   2016-09-11, 14:18

After 5 hours of investigation it seems that the network card is broken.
From previously 2 MAC adresses only one is present.
And the one which is gone was the important one.
Don't know what the second one is good for.
I tried to configure the second one but I cannot get it running.
The DHCP also does not assign my IP to that MAC address.
So I can only connect via a serial console to the server.
The only network device is the loopback device.
So I cannot copy anything from or to the server.
I wrote an Email to the provider.
I hope they would agreed to change the network card.
If you remember they did not change the HDD.
So maybe they won't change the card too.
So the only option would be to get a totally new server and setup everything from scratch with some of the backups (sadly not all backups are completely up to date)
And that would cost several hours manual work.
And I'm not sure when I could do all that work.

Well, lets first see what the provider will answer.

CU
Al
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Killogy
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PostSubject: Re: Root server broken somehow   2016-09-11, 16:09

They must provide what you pay for.

You pay for a server and X hardware, so if hardware "HDD or network card" gets defective they must to change them, that´s a basic technical support they must to provide.

That is the contract what you pay for, X server X configuration X hardware...

No HDD, no network card, you can´t use the server, so.. why pay for it?

See ya
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alBert2000
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PostSubject: Re: Root server broken somehow   2016-09-11, 18:32

They don't want to exchange certain parts of the server.
They will simply give me a new empty server with new hardware and the same IP as the old server.
That is not the problem.

But then I would have to install everything from scratch again.

If they would change the networkcard only, I could get the server running again in some minutes.
But my feeling is, that they will answer the same again:
"Sorry, no exchange of some parts. You can have a new server but you will have to install everything again."

Without the second RAID HDD the server was running just fine.
So I did not let them exchange the server.
But without a working network card the server is not usable anymore.
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myljach
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PostSubject: Re: Root server broken somehow   2016-09-11, 19:51

True,

in Deutschland service support is better, they give u all new, but in this situation this is problem. I work in corporation where we got electronic service.
Customer report problem ( provider) , hardware seller pick up piece of equipment, went to service, and examine what reely is happend, how much is cost of repair etc.
In time period far customer may get a other server to use, in our situation not good.
Well, u will se what will hapend.
Cross fingers, before couple mins, Killo, me and other 5-6 alserv players play on other public server.
Bad configuration, Teamkiller mic spam trolls, tottaly like i read in steam discussions why some people hate L4D2 or public servers.

[You must be registered and logged in to see this link.]

If any of us may help in some way, ask, no problem.
I hope this will resolve soon, because....Alserv rullleeezzzz
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naughty dog
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PostSubject: :(   2016-09-11, 20:18

i dont wanna play this game without alserv...best server and best team players ever...i hope we will play again soon and survive Smile
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myljach
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PostSubject: Re: Root server broken somehow   2016-09-11, 20:24

naughty dog wrote:
i dont wanna play this game without alserv...best server and best team players ever...i hope we will play again soon and survive Smile

Strpljenja, bude to Albert rješil..

Sumnja da je otišla mrežna kartica, čeka se odgovor od provajdera koji renta server mašine...
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Tron
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PostSubject: Re: Root server broken somehow   2016-09-11, 20:49

new server for albert, old server for me, shoot down provider... all happy!

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Bass-Ment™
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PostSubject: Re: Root server broken somehow   2016-09-11, 21:45

This is a very unfortunate situation No  
As myljach said, i joined another L4D2 server with a friend, this afternoon but it's not the same for sure (in a bad way). For me L4D2 and Alservers are the same, so i hope that things will go back to normal, sooner or later....
Albert please inform us as soon as you hear from the provider

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leys
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PostSubject: Re: Root server broken somehow   2016-09-12, 04:07

hope,it'll be back on as soon as possible. ♥
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alBert2000
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PostSubject: Re: Root server broken somehow   2016-09-12, 06:52

First answer received from the provider.
They say that it is a mainboard defect and that they will exchange the whole server.
I asked them right now again if they could get the seconds network card going at least for backing up some stuff to the internal FTP backup space.
That would make the restore easier.

Otherwise it is the worst case.
A blank new server where I would have to start from scratch (with at least some backup data).
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myljach
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PostSubject: Re: Root server broken somehow   2016-09-12, 08:10

Bass-Ment™ wrote:
This is a very unfortunate situation No  
As myljach said, i joined another L4D2 server with a friend, this afternoon but it's not the same for sure (in a bad way).

I forgot say, when we all from alserv play on some other server from Finland, a joined is a girl teamkiller using mic.
About 1 hour, we play vith she. All time: mic spam, animal noises ( meow meow) and teamkilling us.
1st time she incap 4 players, and to prevent, we must do same to her. That repeat all campaign. So we keep her in toilet spawn room, to not doo dammage to noone.
After was join more 2 teamkillers and we got a party...

Difference was like u went from 5 stars hotel into some shithole motel.


alBert2000 wrote:
First answer received from the provider.
They say that it is a mainboard defect and that they will exchange the whole server.
I asked them right now again if they could get the seconds network card going at least for backing up some stuff to the internal FTP backup space.
That would make the restore easier.

Otherwise it is the worst case.
A blank new server where I would have to start from scratch (with at least some backup data).

Best solution for this situation will be if provider transfer all data for U like customer, to other physical machine. Or copy paste files, or move physical drive to another machine, if they got technitian who got skills to do/willing do that.


My wife work in telecompany. I give u exsample of some call from customer:

Hello, i loose internet, my wifi dont work. I got apartments on Sea! My regular customers leave apartments because NO wifi! I got damage in my business!

People get right to have impairment account, and you may say instead of impairment account, u want to provider transfer data and help in process from one machine to other.

Only my sugestion. Hope i help somehow...

And one thing, yesterday contact me in steam about 20 people, what happend to Alserv, i give all my friends link to this topic.
Some of them ask me how to donate...




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WereWolf
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PostSubject: hope this get fixed asap   2016-09-12, 22:22

Hello guys,

whatsap, I read all the above, I wish i can help in anyway, it's very True Myljach it's the best server.
miss you all
Regards

WereWolf
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Tron
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PostSubject: Re: Root server broken somehow   2016-09-13, 21:30

i need this, im sick, im shaking and twisting... even a bit, single dose l4d2, I WILL KILL ANY for this!!! who is here? eyes... blind dead eyes everywhere, flesh on the walls, groans of the undead...
WHERE IS MY M60!?!?!?!?

only l4d2 can cure me!!!

i have old, ugly, not empty but working PC with i5, 8gb ram, win7 inside for one server, 19 or 18. it can be reserve for situation like now...

ALBEEEERRRTTT!!! HILFE, AYUDA, POMOC, ПОМОГИ!!!
defib my brain!!!


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myljach
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PostSubject: Re: Root server broken somehow   2016-09-13, 21:50

Tron good thinking, i like idea!

Dont know only is that is possible, since server is under linux?

All day i got same brain like Tron... Feel white and fluffy... And allmost got idea to rent one server for 8 bucks one month and call it alserv spare, like place to play in waiting to alserv recovered...

i found this one: [You must be registered and logged in to see this link.]

Im not clever is it worth to do such a job, if alserv will return in couple days...

Please advice... Im willing to help in that way to our comunity resident players survive and dont starve...
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alBert2000
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PostSubject: Re: Root server broken somehow   2016-09-14, 16:39

No luck with my second request to the provider for exchanging network card or putting the HDD to a new server.
So I've requested a new empty server.
I don't know how quick that new server will be available and how quick I can install everything from scratch again.
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Tron
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PostSubject: Re: Root server broken somehow   2016-09-14, 17:22

its HELL!

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naughty dog
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PostSubject: Re: Root server broken somehow   2016-09-14, 19:00

oh Sad but ok, i will wait and be back on this serv Smile but i wanna know how to donate to server without paypal? if i cant donate personal can i give my money someone with paypal to donate in my name?
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myljach
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PostSubject: Re: Root server broken somehow   2016-09-14, 19:11

naughty dog wrote:
oh Sad but ok, i will wait and be back on this serv Smile but i wanna know how to donate to server without paypal? if i cant donate personal can i give my money someone with paypal to donate in my name?

Dobro veće!

u got another option for paypal, name is - prepaid bank card, anyone may buy it anywhere, and use it for making account of paypal.

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

All banks in Hrvatska have that option Wink
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naughty dog
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PostSubject: Re: Root server broken somehow   2016-09-14, 19:43

vecer

nice Smile
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Moy666
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PostSubject: Root server broken somehow   2016-09-15, 03:57

I cannot deny it, without alserv im inactive in l4d and as the troll i like to be sometimes, so unproductive like one hundred birds shitting in the pavement instead over the head of who is reading this >:-) missing da bile on u Razz
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myljach
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PostSubject: Re: Root server broken somehow   2016-09-15, 09:49

Moy666 wrote:
I cannot deny it, without alserv im inactive in l4d and as the troll i like to be sometimes, so unproductive like one hundred birds shitting in the pavement instead over the head of who is reading this >:-) missing da bile on u Razz

Wow! Someone else who use his real picture in avatar, like me!
Hola moyette, Buena slika!
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Bass-Ment™
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PostSubject: Re: Root server broken somehow   2016-09-15, 12:41

alBert2000 wrote:
No luck with my second request to the provider for exchanging network  card or putting the HDD to a new server.
So I've requested a new empty server.
I don't know how quick that new server will be available and how quick I can install everything from scratch again.

It's a pity that you have to re-establish the servers, starting from the very beginning Albert No But it worths all the waiting for sure! Very Happy

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myljach
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PostSubject: Re: Root server broken somehow   2016-09-15, 14:20

Bass-Ment™ wrote:
alBert2000 wrote:
No luck with my second request to the provider for exchanging network  card or putting the HDD to a new server.
So I've requested a new empty server.
I don't know how quick that new server will be available and how quick I can install everything from scratch again.

It's a pity that you have to re-establish the servers, starting from the very beginning Albert No But it worths all the waiting for sure! Very Happy

I hope is ns so dark and from begining like Bass say:

All say: some of the backups (sadly not all backups are completely up to date)
And that would cost several hours manual work.
And I'm not sure when I could do all that work.

remember: you are not alone, you got your admin team. Only need to assign job, what only you can do, and what to give others like task
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PostSubject: Re: Root server broken somehow   2016-09-15, 14:21

If they're gonna let all your data get lost when a hardware fault (THEIR responsibility scratch ) on their servers causes what you're renting to go kaput, I think you'd better find a new host. Are they even compensating you?
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