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 HLstatsX geolocation service down

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Snakecharmed
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PostSubject: HLstatsX geolocation service down   2018-04-22, 12:54

I'm posting this for archival purposes and also for reference in case this occurs again in the future. I already informed alBert2000 about this issue and it appears to be fixed now.

I had noticed an issue with the geolocation tracking for HLstatsX. Not everyone looks at that site, but the symptoms are as follows since this issue started occurring:


  • New players are not getting identified by their location (location unknown)
  • Old players are getting identified by their location when the service was last working, which is not an issue for most of us since we aren't moving around much, but I did notice this with one player who played in different countries in the past couple of months
  • The red pin for the server location appears on the Google Maps overlay, but the blue pins for players' locations are not appearing
  • Issue appears to affect all alServ servers listed on HLstatsX
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alBert2000
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PostSubject: Re: HLstatsX geolocation service down   2018-04-22, 16:33

Thanks for the info.
This happens from time to time.
I don't know the root cause till now.
I just restart the HLstatsX script on the root server:


Code:
~/hlstatsx/scripts$ ./run_hlstats restart


Then the pins on the map and the locations start to appear one after the other.

Maybe I could add a scheduled task in Linux to restart that script once a day or so.
But I would prefer to find the root cause.
So until then drop a line here in the topic when that happens again.
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myljach
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PostSubject: Re: HLstatsX geolocation service down   2018-04-22, 18:12

Restart was work, i see now 8 players on coop, half are new, i see countries, not unknown.
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Snakecharmed
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PostSubject: Re: HLstatsX geolocation service down   2018-05-19, 21:17

Just FYI, this issue is happening again. Thanks!
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alBert2000
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PostSubject: Re: HLstatsX geolocation service down   2018-05-20, 15:06

I've restarted the service now
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myljach
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PostSubject: Re: HLstatsX geolocation service down   2018-05-21, 17:33

And it works again, i see same new people who play on server, now with Country flag, before was all unknown.
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myljach
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PostSubject: Re: HLstatsX geolocation service down   2018-07-01, 13:06

Looks like not work properly in L4D1 servers




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alBert2000
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PostSubject: Re: HLstatsX geolocation service down   2018-07-08, 08:07

Should work again because I've restarted the servers in the meantime
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Snakecharmed
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PostSubject: Re: HLstatsX geolocation service down   2018-10-27, 06:16

It appears that this is not working again. Lots of unknown location users in the past week.
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